Optimized video service delivery

Our customers’ success is our success. Tap into our expert support services and optimize your video service delivery in the most efficient way possible. At Ericsson, we understand the importance of the seamless integration of our TV and video technology into our customers’ infrastructure, blending perfectly with existing systems and business processes. To achieve this, we provide outstanding Professional Services, Delivery and Support.

Our Media Services team has the deep product knowledge you need to be able to maximise your use of Ericsson’s TV and Video Technology. With our eyes keenly fixed on the evolving horizon, we’ll also provide on-going support and guidance on best practice in technology use.

With experience spanning the length and breadth of the Media universe, we have serviced customers throughout the major markets and customer segments, including Telefonica, Frontier, Vodafone, Telstra, Telus and many more.

Professional Services

Helping you grow your video business before, during and after launch

Our world-class experts have many years’ experience in TV and Video Technology. Tapping into their expertise will help you optimize or prepare your video service delivery in the most efficient way possible. In addition to offering technological support, they can also advise on your strategy or operations, bringing you closer than ever to your business goals.

You can also access special packaged experiences which give priceless insights into our architectural, operational, technical and delivery expertise from projects across the globe, in different markets and in different technology domains.

Delivery Services

Trust Ericsson’s tried-and-tested standardized delivery methodology

We use a tried-and-tested standardized delivery methodology to Design, Deploy and Integrate new technology into your, existing infrastructure. Implementing solid tools and reference architectures, our Delivery Service is the rock-steady foundation our customers trust to build a solid path towards achieving their business aims.

Every single year, our Project Managers, Solution Architects and System Integrators devote themselves to over 200 diverse customer projects, with 40% in North America, 40% in Europe and 20% in the Rest of the World. Their competencies range from acquisition, preparation to distribution, service enablement, Monetization and delivery and all the way to consumption.

Support Services

Securing success for the duration of your journey with us

Delivery and integration are only the beginning of a long and fruitful customer relationship. Ericsson’s Support Service is flexible, ensuring expert business continuity at the right budget for every customer. Our highly responsive Support experts provide continuous engagement, Service Level Agreement-based remedy, advisory services and continuous service delivery monitoring, among other services.

Our Support services are available in different packages and models, including, aligned service level agreements. We’ll work with you to create a solution that fits your unique business needs and video availability window to precision.

SaaS Engagement Support

24 by 24 hours a day, 7 days a week, 365 days a year

Software-as-a-Service customers can access Support Services as augmentations to our DevOps-based service assurance. We provide DevOps and Service Center-based monitoring, as well as extensions to local and remote staff support, giving you everything you need to succeed.