Helping you grow your video business before, during and after launch
Our world-class experts have many years’ experience in TV and Video Technology. Tapping into their expertise will help you optimize or prepare your video service delivery in the most efficient way possible. In addition to offering technological support, they can also advise on your strategy or operations, bringing you closer than ever to your business goals.
You can also access special packaged experiences which give priceless insights into our architectural, operational, technical and delivery expertise from projects across the globe, in different markets and in different technology domains.
Trust Ericsson’s tried-and-tested standardized delivery methodology
We use a tried-and-tested standardized delivery methodology to Design, Deploy and Integrate new technology into your, existing infrastructure. Implementing solid tools and reference architectures, our Delivery Service is the rock-steady foundation our customers trust to build a solid path towards achieving their business aims.
Every single year, our Project Managers, Solution Architects and System Integrators devote themselves to over 200 diverse customer projects, with 40% in North America, 40% in Europe and 20% in the Rest of the World. Their competencies range from acquisition, preparation to distribution, service enablement, Monetization and delivery and all the way to consumption.
Securing success for the duration of your journey with us
Delivery and integration are only the beginning of a long and fruitful customer relationship. Ericsson’s Support Service is flexible, ensuring expert business continuity at the right budget for every customer. Our highly responsive Support experts provide continuous engagement, Service Level Agreement-based remedy, advisory services and continuous service delivery monitoring, among other services.
Our Support services are available in different packages and models, including, aligned service level agreements. We’ll work with you to create a solution that fits your unique business needs and video availability window to precision.
SaaS Engagement Support
24 by 24 hours a day, 7 days a week, 365 days a year
Software-as-a-Service customers can access Support Services as augmentations to our DevOps-based service assurance. We provide DevOps and Service Center-based monitoring, as well as extensions to local and remote staff support, giving you everything you need to succeed.